Nexus between Job satisfaction, Employee Engagement and Motivation – Evident from the Logistics Service Sector

Abstract

The logistics service sector cannot be neglected to economic growth and efficient running of supply chains. However, maintaining a highly professional and motivated workforce in this labour-intensive industry is a perpetual challenge. This study explores how employee engagement, motivation and job satisfaction interdependent with each other in the logistics services sector. A questionnaire was structured and about 168 people that represented varied occupational roles such as drivers, warehouse people, dispatchers, and supervisors. To identify the size and directionality of relationships among the key variables, descriptive statistics, bivariate correlations, as well as multiple regression analyses were used. The findings show that both intrinsic and extrinsic motivational factors have an enormous impact on employee engagement which further leads to an increased job satisfaction. Also, it can be seen that engagement can partly mediate the correlation between motivation and satisfaction, which means that motivated employees feel more satisfaction when they are psychologically invested in their work. The results recommend that logistics companies must invest in recognition systems, communication systems, and supervisory practices that are supportive to ensure they improve employee morale and retention. Enhancing the current body of literature on human resource dynamics in the service industry, the current research would provide practical information in the development of sustainable HR policies in logistics firms.